Privacy Policy

Last Updated: 03/02/2025

The Société Congolaise de Transports Maritimes (SOCOTRAM SA) (hereinafter referred to as "we," "our," or "SOCOTRAM SA") is committed to protecting the confidentiality and security of our users' personal data. This Privacy Policy (hereinafter referred to as "the Policy") explains how we collect, use, store, and protect your personal data when you use our website accessible at [insert website URL] (hereinafter referred to as "the Site").

By using the Site, you consent to the collection and processing of your personal data in accordance with the terms of this Policy. If you do not accept this Policy, please do not use the Site.

1. Collection of Personal Data

1.1. Types of Data Collected

We may collect the following categories of personal data:

Identification information: name, surname, email address, phone number, postal address, etc.
Professional information: company name, job title, business address, etc.
Connection data: IP address, login credentials, browsing history, etc.
Other data: any other information you choose to provide us through contact forms or other interactive tools on the Site.

1.2. Methods of Collection

Your personal data may be collected:

Directly from you, when you fill out forms on the Site, register for a service, or contact us by email or phone;
Indirectly, through technologies such as cookies or web analytics tools.

2. Purposes of Data Processing

We use your personal data for the following purposes:

To provide and improve our maritime transport services;
To respond to your requests for information or support;
To manage registrations for our services and user accounts;
To send marketing communications (with your consent);
To analyze Site usage to enhance its functionality and user experience;
To comply with our legal and regulatory obligations.

3. Legal Basis for Processing

The processing of your personal data is based on one of the following legal grounds:

Your explicit consent;
The performance of a contract or pre-contractual measures;
Compliance with a legal obligation;
The pursuit of our legitimate interests, provided that these interests do not override your rights and freedoms.

4. Sharing of Personal Data

4.1. Recipients of Data

Your personal data may be shared with:

SOCOTRAM SA staff members who need access to this data to perform their duties;
Our business partners and service providers (e.g., web hosting providers);
Competent authorities, if required by law or to protect our rights and legitimate interests.

4.2. International Transfers

If your data is transferred outside the Republic of Congo, we ensure that appropriate safeguards are in place to protect your data, in accordance with applicable laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. The criteria used to determine this period include:

The duration of our relationship with you;
Legal or regulatory obligations;
The need to resolve disputes or enforce our rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data;
Restricting access to data to authorized personnel only;
Regular security audits.

7. User Rights

In accordance with the legislation in force in the Republic of Congo, you have the following rights regarding your personal data:

Right of access: to obtain a copy of the data we hold about you;
Right to rectification: to correct inaccurate or incomplete data;
Right to erasure: to request the deletion of your data under certain circumstances;
Right to restriction of processing: to limit the use of your data;
Right to object: to object to the processing of your data for legitimate reasons;
Right to data portability: to receive your data in a structured format and transfer it to another data controller.

To exercise these rights, please contact us at the address provided in Section 9 below.

8. Cookies and Similar Technologies

The Site uses cookies and similar technologies to enhance your user experience. You can configure your browser to refuse cookies, but this may limit certain functionalities of the Site. For more information, please consult our Cookie Policy.

9. Contact

For any questions, complaints, or requests regarding your personal data, please contact us at the following address:
Email: [insert email address]
Phone: [insert phone number]
Postal Address: [insert postal address]

10. Modifications to the Policy

We reserve the right to modify this Privacy Policy at any time. The modifications will take effect as soon as they are published on the Site. We encourage you to review this Policy regularly to stay informed of any updates.